Last Updated: May 16, 2025
At Latin Spirit EU , we want you to love every item you receive. Since our products are custom-made just for you, we’ve designed our return policy to ensure quality while respecting the nature of made-to-order production.
If you received something that doesn’t meet our high standards, we’re here to make it right.
1. General Information
- Business Name: Super Mouse Studio
- Trading Brand: Latin Spirit EU
- Registered Address: Slingerweg 114 | 4814AZ Breda – The Netherlands
- Chamber of Commerce (KvK): 18079333
- VAT Number: NL002429747B30
- Email: support@latinspirit.eu
2. Our Commitment to You
✅ Quality Guarantee
We stand behind the quality of our products. Every item is printed with care using premium materials and advanced printing technology. If you receive an item that is defective, damaged, or not as described , we will gladly replace it or issue a refund.
🔄 Easy Returns Process
If you received the wrong item , a misprinted design , or a damaged product , simply contact our customer service team within 7 days of receiving your order.
Our friendly representatives will guide you through the returns process and provide:
- A return authorization
- Instructions on how to proceed
Please note: We do not cover return shipping costs unless the error was ours.
3. Warranty on Print Quality
We guarantee the print quality of our products for 30 days from the date of delivery . If there is a printing defect such as:
- Fading
- Misalignment
- Incomplete print
We will gladly replace the item at no cost to you.
4. Custom Orders – Important Notice
All our products are made-to-order through Pint on Demad , meaning they are custom-created for you after you place an order.
Due to this personalized production model:
🚫 Custom-made or personalized items cannot be returned or exchanged unless they are defective, damaged upon arrival, or incorrectly printed.
We strongly recommend reviewing your design carefully and checking our size guides before placing your order to ensure accuracy.
5. No Returns for Change of Mind or Incorrect Size
As our products are custom-made, we do not accept returns or issue refunds for:
❌ Change of mind
❌ Incorrect size or color selection
❌ International orders
❌ Delayed delivery due to carrier issues
We highly encourage customers to use our size guides and review product details thoroughly before placing an order.
6. Legal Disclaimer – EU Consumer Rights Directive
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not apply to:
- The supply of goods that are made to the consumer’s specifications or are clearly personalized
- Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons
Therefore, Super Mouse Studio reserves the right to refuse returns at its sole discretion , especially for custom-made orders.
7. Refund Process
Once we receive and inspect your returned item (if applicable), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days
- The amount will be credited to your original payment method
- Processing times may vary depending on your bank or payment provider
8. Contact Us
If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact our customer service team. We are here to assist you every step of the way and ensure that your shopping experience with Latin Spirit EU is nothing short of exceptional.
📧 Email: support@latinspirit.eu
📍 Address: Slingerweg 114 | 4814 AZ Breda – The Netherlads
🏢 KvK: 18079333
🔢 VAT: NL002429747B30
🔗 For more information, please read our FAQs
